Frequently Asked Questions
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What’s the quality difference between HD lace and transparent lace?
-Both transparent lace and HD lace provide a natural-looking hairline; However, HD lace is even more undetectable due to its ultra-thin material, while transparent lace is slightly thicker and more durable.
-HD lace tends to be more expensive than transparent lace due to its higher quality and realism.
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Virgin hair quality vs raw hair quality
-Virgin hair can last 2-3+ years with the proper care and maintenance. The hair can be bleached from #1B to #27 and #613 colors with a high volume developer (like 30 or 40 volume).
-Raw hair can last over 4 years with the proper care and maintenance. The hair can be bleached from #1B to #613 with a high volume developer (like 30 or 40 volume).
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Refund & Return Policy?
-We accept returns on products that are damaged upon arrival – ripped or burnt lace.
-You will be fully refunded for products after they have completed transit back to the seller.
-Items must be returned in their original condition and packaging within 30 days of receipt – this includes all contents of the order (melting band, satin bag, extensions, edge brush, etc).
-We do not accept exchanges.
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Do the units come in different cap sizes?
-Yes, they’re available in three different sizes. Small (21.5”), medium (22.5”), and large (23.5”).
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What’s the significance of cuticle alignment?
-Cuticle alignment plays a significant role in the quality and performance of hair extensions. Cuticle alignment refers to the direction in which the cuticles of individual hair strands are oriented. In high-quality hair extensions, the cuticles are aligned in a uniform direction, typically facing the same way from root to tip. This ensures that the cuticles lie flat and smooth, minimizing tangling, matting, and friction between strands.