Frequently Asked Questions

  • What’s the quality difference between HD lace and transparent lace?

    -Both transparent lace and HD lace provide a natural-looking hairline; However, HD lace is even more undetectable due to its ultra-thin material, while transparent lace is slightly thicker and more durable.

    -HD lace tends to be more expensive than transparent lace due to its higher quality and realism.

  • Virgin hair quality vs raw hair quality

    -Virgin hair can last 2-3+ years with the proper care and maintenance. The hair can be bleached from #1B to #27 and #613 colors with a high volume developer (like 30 or 40 volume).

    -Raw hair can last over 4 years with the proper care and maintenance. The hair can be bleached from #1B to #613 with a high volume developer (like 30 or 40 volume).

  • Refund & Return Policy?

    -We accept returns on products that are damaged upon arrival – ripped or burnt lace.

    -You will be fully refunded for products after they have completed transit back to the seller.

    -Items must be returned in their original condition and packaging within 30 days of receipt – this includes all contents of the order (melting band, satin bag, extensions, edge brush, etc).

    -We do not accept exchanges.

  • Do the units come in different cap sizes?

    -Yes, they’re available in three different sizes. Small (21.5”), medium (22.5”), and large (23.5”).

  • What’s the significance of cuticle alignment?

    -Cuticle alignment plays a significant role in the quality and performance of hair extensions. Cuticle alignment refers to the direction in which the cuticles of individual hair strands are oriented. In high-quality hair extensions, the cuticles are aligned in a uniform direction, typically facing the same way from root to tip. This ensures that the cuticles lie flat and smooth, minimizing tangling, matting, and friction between strands.